ICT Process Improvement and Assessment

Foreword by the Chair

Karol Frühauf
INFOGEM AG, Switzerland

Many organisations only recognise their pain and use painkillers without taking into account the adverse reactions in the healthy organs. It is the art of process assessment to provide the right diagnosis.

Either standards or maturity models are used as reference in assessments. There is an underlying assumption that these references define the state of the art and therefore an assessment using them provides a useful picture with hints what to keep as it is and where to change what. The development of such references and of the underlying models is a job with great responsibility. The first session is devoted to assessment.

With reliable assessment results at hand we need ‘only’ to implement the improvements in the identified areas. The only problem is ‘only’. Organisations have a great inertia, development organisations working on innovation for others the greatest. Therefore is the topic of approaches used for process improvement and experience / insights gained of prevalent interest. The second session provides some insights in this area.

The last session contains reports about work in progress. These present a variety of topics in the field and invite for discussion on the directions in the field.

Track Committee

Program Committee


Room V1.32
Time Title Authors
9:00-10:30 Session 1: Process Assessment
Developing a Process Assessment Model for Technological and Business Competencies on Software Development Clenio F. Salviano, Angela M. Alves, Giancarlo N. Stefanuto, Sônia T. Maintinguer, Carolina V. Mattos, Camila Zeitoum, Giancarlo Reuss (CTI Renato Archer, Brazil)
PSP PAIR: Automated Personal Software Process Performance Analysis and Improvement Recommendation César Duarte (Strongstep, Portugal), João Pascoal Faria (FEUP, INESC TEC, Portugal), Mushtaq Raza (Abdul Wali Khan University Mardan, Pakistan)
10:30–11:00 Coffee break
11:00–12:30 Session 2: Process Improvement
MPS.BR Program and MPS Model: Main Results, Benefits and Beneficiaries of Software Process Improvement in Brazil Gleison Santos (PPGI/UNIRIO, Brazil), Marcos Kalinowski (COPPE/UFRJ, Brazil), Ana Regina Rocha (UFRJ, Brazil), Guilherme Travassos (COPPE/UFRJ, Brazil), Kival Weber (SOFTEX, Brazil), José Antonio Antonioni (SOFTEX, Brazil)
Lessons Learnt in the Implementation of CMMI® Maturity Level 5 Isabel Lopes Margarido (FEUP, Portugal), Raul Moreira Vidal (FEUP, Portugal), Marco Vieira (FCTUC, Portugal)
A Method for applying reuse in Tests specifications Eric Souza, Maria Lencastre (University of Pernambuco, Brazil)
12:30–14:00 Lunch
14:00–15:30 Session 3: Work in Progress Papers
Revealing the Influence of Leadership on Software Process Improvement Initiatives Alessandra Zoucas, Cristiano Cunha (PPGEGC Universidade Federal de Santa Catarina – UFSC, Brazil), Clenio F. Salviano (CTI Renato Archer), Marcello Thiry (Universidade do Vale do Itajaí, UNIVALI, Brazil)
Acquiring Empirical Knowledge to Support Intelligent Analysis of Quality-Related Issues in Software Development Vladimir A. Shekhovtsov (Application Engineering Group, Institute of Applied Informatics, Alpen-Adria-Universität Klagenfurt, Austria), Heinrich C. Mayr, Christian Kop (Alpen-Adria-Universitaet Klagenfurt, Austria)
Collaborative Risk Management in Software Projects Pedro Sá Silva, António Trigo (Polytechnic Institute of Coimbra, Portugal), João Varajão (Centro ALGORITMI, Portugal)
Applying the KANO Model in Mobile Services World: A Report from the Frontline Guido Lubinski, Armin Oppitz (LionGate AG, Germany)